It’s a very exciting time as we start to see an increase in designers’ interest in the healthcare industry while at the same time healthcare organizations, like Memorial Sloan-Kettering Cancer Center, have invested and committed to service design improvements throughout it’s organization.

My client, a leading health management services company incorporating monitoring devices, disease management and wellness services, hired me to undertake a design research project to better understand what it is that individuals do to get and stay healthy. The next phase of the project is to use the outcome of our research and then map how the organization’s products and services support people or not.

The Memorial Sloan-Kettering Cancer Center is one of the world’s premier cancer centers committed to patient care, research and educational programs. The hospital is designing and planning a new chemotherapy treatment center in Brooklyn “to envision a network of community-based, state-of-the-art outpatient chemotherapy treatment facilities that bring our expert care into the context of patients’ own communities and lives.”